Help and Support Frequently Asked Questions
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General
General
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What is NissanConnect?
NissanConnectTM is a state-of-the-art integrated audio, navigation[*], and communication system that works with compatible smartphones to keep you connected to the outside world while you are driving. It is controlled through a dashboard mounted touch screen and steering wheel switches. Most versions of NissanConnectTM include features such as hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.
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How does NissanConnect Apps work?
It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalize to your Nissan.
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Why should I register for NissanConnect™ Mobile Apps if I already have the apps on my phone?
NissanConnectTM Mobile Apps have been designed for vehicle drivers. The Apps will appear on your vehicle's touch screen display, making it easy and safe to operate. You'll now be able to safely enjoy your apps on the go, and in the car.
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What is NissanConnect?
NissanConnectTM is a state-of-the-art integrated audio, navigation[*], and communication system that works with compatible smartphones to keep you connected to the outside world while you are driving. It is controlled through a dashboard mounted touch screen and steering wheel switches. Most versions of NissanConnectTM include features such as hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.
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How does NissanConnect Apps work?
It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalize to your Nissan.
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Why should I register for NissanConnect™ Mobile Apps if I already have the apps on my phone?
New NissanConnect system has full smartphone integration giving access to a range of projected upcoming music, social networking, entertainment and travel apps. NissanConnect is also Google-enabled featuring send-to-car (allowing users to send a satnav route to the vehicle via their phone) and up-to-the-minute information on fuel prices, hotels, restaurants and other points of interest. NissanConnect also includes voice recognition, Bluetooth audio streaming and mobile phone integration as well as Aux-in and USB slots.
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How can I tell if I have the latest version of the NissanConnect™ app?
Check the iTunes App Store, or Google Play Store to make sure you have the latest version.
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What is available via the NissanConnect Website?
NissanConnect In-vehicle apps have been designed for vehicle drivers. The Apps will appear on your vehicle's touch screen display, making it easy and safe to operate. You'll now be able to safely enjoy your apps on the go, and in the vehicle.
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I have a Blackberry / Windows phone. Can I use NissanConnect Apps?
NissanConnect Apps is currently available for Apple and Android operating systems.
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Does NissanConnect require a subscription
Some NissanConnect services may require subscription and owner consent to activate.
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Connecting Your Phone
Connecting Your Phone
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Does NissanConnect™ Apps support multiple phones and drivers?
Yes, you can have different mobile devices paired via Bluetooth®. However, Connections will be prioritized by the order in which the phones were paired to the vehicle. [*] Note: if you wish to pair an Android via BluetoothTM after having paired an iPhone, you should disconnect the USB cable before pairing.
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How do I link my smartphone to the NissanConnect™system?
If you're connecting an iPhone® to a NissanConnectTM system equipped with navigation, you'll need to plug in using the USB cable. [*] Otherwise, connect your smartphone through Bluetooth®. [*]
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While tethered with the cord, will my iPhone® charge?
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Does NissanConnect™ Apps support multiple phones and drivers?
Yes, you can have different mobile devices paired via Bluetooth®. However, Connections will be prioritized by the order in which the phones were paired to the vehicle. [*] Note: if you wish to pair an Android via BluetoothTM after having paired an iPhone, you should disconnect the USB cable before pairing.
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How do I link my smartphone to the NissanConnect™system?
If you're connecting an iPhone® to a NissanConnectTM system equipped with navigation, you'll need to plug in using the USB cable. [*] Otherwise, connect your smartphone through Bluetooth®. [*]
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While tethered with the cord, will my iPhone® charge?
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How do I know if my smartphone is compatible with NissanConnect Apps?
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Does NissanConnect™ Apps use my smartphone data plan?
Yes, NissanConnectTM Apps relies on your smartphone data plan to access the content and services that the apps you use require. Standard data rates will apply.
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Why do I need to use a cord to tether my iPhone?
Apple's operating system doesn't support the full range of Bluetooth® connectivity.
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For which actions does my iPhone® need to be tethered with the cord?
It will need to be connected via USB cable to use NissanConnect Apps or to play music stored on your device. [*]
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If two owners with a connected smartphone are in the same vehicle, which phone's data does NissanConnect™ display?
When two Bluetooth® paired smartphones are detected by NissanConnect, the phone the phone that you designated as the higher priority Bluetooth devise will be prioritized.
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Usage
Usage
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What happens to the active app when an incoming call interrupts?
Incoming Bluetooth calls override any audio source, including apps. The system will revert back to the app that was active when the incoming call was accepted.
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Can I make simultaneous POIs powered by Google service requests?
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If my NissanConnect system is activated, can I still stream Bluetooth audio?
Yes, if your phone supports Bluetooth Streaming Audio, it may work on NissanConnect but the vehicle controls will be very limited. Using NissanConnect Apps to stream your favorite audio apps will enable maximum use of features, viewing of information and album artwork.
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What happens to the active app when an incoming call interrupts?
Incoming Bluetooth calls override any audio source, including apps. The system will revert back to the app that was active when the incoming call was accepted.
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Can I make simultaneous POIs powered by Google service requests?
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If my NissanConnect system is activated, can I still stream Bluetooth audio?
Yes, if your phone supports Bluetooth Streaming Audio, it may work on NissanConnect but the vehicle controls will be very limited. Using NissanConnect Apps to stream your favorite audio apps will enable maximum use of features, viewing of information and album artwork.
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Is there a limit to the number of times I use the services?
No, not at this time. NissanConnectTM free trial period includes unlimited usage.
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Can I use my NissanConnect credentials in a friend's car or a rental car?
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Does NissanConnect use minutes on my mobile voice plan?
NissanConnect will use minutes from your subscription service with your chosen mobile service provider.
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Can I use my NissanConnect credentials in a friend's vehicle or a rental vehicle?
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Troubleshooting
Troubleshooting
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I entered my NissanConnect user ID/password but I get a "username and password can no longer be used" error message. What do I do?
NissanConnect user ID/password may be have been entered in multiple vehicles and the account is locked out. Please call Nissan Customer Service for assistance.
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I entered my NissanConnect user ID/password but I get a "vehicle is already in use by a different user" message. What do I do?
You're trying to activate a previously activated radio - e.g., a pre-owned vehicle or a radio previously activated by another user. Please call Nissan Customer Service to resolve this issue.
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Why are services not supported in my location?
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I entered my NissanConnect user ID/password but I get a "username and password can no longer be used" error message. What do I do?
NissanConnect user ID/password may be have been entered in multiple vehicles and the account is locked out. Please call Nissan Customer Service for assistance.
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I entered my NissanConnect user ID/password but I get a "vehicle is already in use by a different user" message. What do I do?
You're trying to activate a previously activated radio - e.g., a pre-owned vehicle or a radio previously activated by another user. Please call Nissan Customer Service to resolve this issue.
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Why are services not supported in my location?
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Why does my NissanConnect app service stop working sometimes.
NissanConnect Apps require a stable internet connection. You may be driving through an area where your mobile service provider does not have a strong data signal. If the signal is poor, you may intermittingly lose connectivity to the internet connection and some NissanConnect Apps will not work properly.
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I get a "data connection could not be established" error message. What do I do?
Your vehicle is not detecting a paired phone. Please verify that Bluetooth is activated in both phone and vehicle, and that they are paired. Please consult your phone or vehicle manual for further instructions.
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Account Management
Account Management
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Can I change the email I used to sign up for my owner portal account?
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Warranty
Warranty
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Is there a warranty for these services?
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Is there a warranty for these services?
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Cost
Cost
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How much does NissanConnect™ cost?
NissanConnectTM services are complimentary for the first three years from the initial sale of the vehicle. Thereafter an annual subscription fee will apply (TBD). Some premium content may be available (late availability)
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What is the cost of the basic NissanConnect™ Apps package, after the 3 year complimentary period?
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How much does NissanConnect™ cost?
NissanConnectTM services are complimentary for the first three years from the initial sale of the vehicle. Thereafter an annual subscription fee will apply (TBD). Some premium content may be available (late availability)
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What is the cost of the basic NissanConnect™ Apps package, after the 3 year complimentary period?
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Privacy
Privacy
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Should I be concerned about personal data security when connecting my smartphone to my NissanConnect™ system?
Connecting your smartphone to NissanConnectTM is safe. The system will not access personal information stored on your smartphone, such as the address book.
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Does NissanConnect™ retain my billing information?
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Should I be concerned about personal data security when connecting my smartphone to my NissanConnect™ system?
Connecting your smartphone to NissanConnectTM is safe. The system will not access personal information stored on your smartphone, such as the address book.
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Does NissanConnect™ retain my billing information?
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Enrollment & Activation
Enrollment & Activation
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Can I register my NissanConnect™ system without creating an account?
NissanConnectTM requires separate enrollment and registration processes, so you'll still need to create your account. Either by the NissanConnect App, or via the Owner Portal.
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How long does it take to create a NissanConnect™ account?
Enrolling is quick, and easy. Just install the NissanConnectTM App, create your account, and—depending on your phone and system—either pair your smartphone to the vehicle, or plug in using the USB cable. [*] You'll be able to customize apps and services to your liking.
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How do I create my NissanConnect™ Apps account?
You can create your NissanConnectTM account directly through the NissanConnectTM smartphone App, or through the Nissan Owner Portal
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Can I register my NissanConnect™ system without creating an account?
NissanConnectTM requires separate enrollment and registration processes, so you'll still need to create your account. Either by the NissanConnect App, or via the Owner Portal.
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How long does it take to create a NissanConnect™ account?
Enrolling is quick, and easy. Just install the NissanConnectTM App, create your account, and—depending on your phone and system—either pair your smartphone to the vehicle, or plug in using the USB cable. [*] You'll be able to customize apps and services to your liking.
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How do I create my NissanConnect™ Apps account?
You can create your NissanConnectTM account directly through the NissanConnectTM smartphone App, or through the Nissan Owner Portal
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What information do I need to sign up for a NissanConnect™ account?
To create your NissanConnectTM account, you'll need a corresponding Nissan Owner Portal account. Your Username and Password will be used to log in to the NissanConnectTM app. To complete your Owner Portal registration, you'll need to have your VIN (Vehicle Identification Number).
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Why do I need to register to the Nissan Owners Portal?
The Nissan Owner Portal provides owners convenient access to the NissanConnect portal as well as a variety of services and features associated with Nissan ownership.
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How do I connect my smartphone with NissanConnect Apps?
You can connect your iPhone using an Apple USB cable, or Android phone through Bluetooth.
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What phones are compatible with my NissanConnect equipped vehicle?
Most BluetoothTM enabled phones can be connected for Bluetooth Hands-free calling. Some phones will support Streaming Audio via Bluetooth. Only select smartphones can be used for NissanConnect Mobile App services. You can check which phones are supported on another page in this Help and Support section. Note: Every NissanConnect service may not be available with your phone.
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Does NissanConnect™ enrollment require my smartphone to be tethered by cord?
Only if you're connecting an iPhone® to a NissanConnectTM system equipped with navigation. Otherwise, your smartphone will use a Bluetooth® connection [*].
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What is required to use Google Send To Car TM service?
Google Service are provided by Google. Send To Car service is not available in all countries. You should check on Google Maps to see if Send To Car services are available in your market.
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Safety
Safety
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Do the apps work when the vehicle is moving? Isn’t that a safety issue?
Functionality is restricted to prevent extensive operation when the vehicle is moving, but just like adjusting the radio or even using a mobile phone, it is the driver’s responsibility to ensure they are in total control of the vehicle at all times.
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Apps & Features
Apps & Features
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What features will my NissanConnect™ system include?
NissanConnectTM is a state-of-the-art integrated audio, navigation[*], and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a dash-mounted, centrally located screen, NissanConnectTM is available with hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.
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Can I use NissanConnect Apps services while driving?
Yes, all NissanConnectTM Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.
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Which apps are included with NissanConnect Apps?
The list of currently available apps can be viewed in the 'Manage My Apps' section of the NissanConnectTM Web Portal, in the NissanConnectTM App, or in the Features and Vehicles section of the NissanConnectTM website.
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What features will my NissanConnect™ system include?
NissanConnectTM is a state-of-the-art integrated audio, navigation[*], and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a dash-mounted, centrally located screen, NissanConnectTM is available with hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.
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Can I use NissanConnect Apps services while driving?
Yes, all NissanConnectTM Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.
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Which apps are included with NissanConnect Apps?
The list of currently available apps can be viewed in the 'Manage My Apps' section of the NissanConnectTM Web Portal, in the NissanConnectTM App, or in the Features and Vehicles section of the NissanConnectTM website.
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Do I need to download certain apps on my smartphone before I can use them with my NissanConnect™ system?
The 'Manage My Apps' section of the NissanConnectTM Web Portal, and the NissanConnectTM App will display a smartphone icon next to any apps that need to be downloaded from your app store.
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Will POI-based apps work on NissanConnect™ systems without Navigation?
POI-based apps will not be available on NissanConnect vehicles that do not have the Navigation option. Apps with POI functionality, such as Facebook, will still be available, but the POI component of that app will not work. [*]
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What NissanConnect™ functions are limited when driving?
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
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What NissanConnect™ functions are limited when driving?
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
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